Dear Customer,
Thank you for your e-mail. We would like to thank you for taking the time to write to us regarding Gladiator blu-ray.
Universal Pictures UK has been pleased with the success of Gladiator on Blu-ray, which has resulted in a high level of customer satisfaction. However, whilst there was no technical fault on the original Blu-ray master, a small number of enthusiasts have expressed a preference towards slight technical alterations. After careful consideration, we have revisited the mastering process to address those concerns.
If you wish to exchange your original UK purchased DVNR (digital video noise reduction) feature disc we ask that you send us just your disc 1 in an envelope with your name and address enclosed. Please keep your original packaging and we will post you out a new disc 1.
Please note new discs will not be available in the UK for approximately 1 month.
We will ship disc back to any country as long as they were purchased from a UK retailer.
Universal Pictures (UK) Ltd
‘Gladiator Exchange’
Prospect House
80-110 New Oxford Street
London
WC1A 1HB
Kind Regards
Universal UK Customer Service
