Thank you for contacting Aliexpress. I am sorry to hear that you haven't received your order.
Due to the strike of Spain Post Union, packages to Spain might have been delayed.
As is described on our website, full refunds for non-on-time-deliveryorders are not available for the following circumstances: Other exceptional circumstances outside the control of AliExpress.com.
For this reason, we have extended the Seller’s Guaranteed DeliveryTime by 5 calendar days. This applies to all escalated disputes for orders that were shipped during 2015/4/1 to 2015/5/15. We apologize for any inconvenience this logistics delay may have caused and appreciate your patience and kindly request you to wait until 2015-7-11. We fully understand your feeling on this matter and appreciate your cooperation and understanding.
We hope you will continue to enjoy shopping with AliExpress.According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us when you have receivedthe goods. We kindly suggest you need positively negotiate with your seller regarding this dispute.
If you have receivedthe goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the deliveryinformation.
PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.
Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.